1- PREVIOUS OBLIGATIONS
This document establishes the general conditions governing the banding of products and services (hereinafter, the "General Conditions of Contract") by the Pharmacy Office (hereinafter, the "Pharmacy") through this website (hereinafter, the "Website" or the "Website").
These Conditions and Policies may be modified at ANY time, and it is the Buyer's responsibility to review them periodically, as well as whenever it is appropriate to CONTRACT products and / or services. The Conditions and Policies in force at the time of Use of the Website or of the conclusion of the contract will be those that result from application to the SAME.
The language in which the Contracting Procedure will be processed and in which this Contract is formalized will be Spanish, Unless otherwise indicated.
2.- IDENTIFICATION OF THE CONTRACTING PARTIES
These General Conditions of Contract for the products and services offered on the Website are subscribed:
On the one hand, by the Pharmacy Farmàcia Grases Capell C.B., with NIF E60058617 and address located in Carrer de Francesc Pi i Margall, 116, 08830 Sant Boi de Llobregat, Barcelona.
And, on the other hand, by the Customer of the products and / or services offered by the Pharmacy (henceforth, the “Customer” or the “Buyer”) whose personal data are those that he has provided on the Site Website and, in particular, through the form that the Pharmacy Office has made available to you, an indispensable requirement to be able to make any purchase.
3.- USER CONDITION
To be a Client, you must be of legal age and have the necessary capacity to contract. When you become a Customer you commit to the following:
Provide only, and in all actions related to the Pharmacy, true data. In the event that the Customer provides any false, inaccurate or incomplete data or if the Pharmacy has good reason to doubt the veracity, accuracy and integrity of these, the Pharmacy may deny access and / or use present or future of the Website or any of its contents, Products and / or services.
Diligently save your username and password and take responsibility for any damages that may result from possible misuse caused by the lack of such due diligence.
The Pharmacy will not be liable for any consequences arising from non-compliance with these commitments.
4.- OBJECT AND NATURE OF THE CONTRACT
The Pharmacy has a Website whose activity consists of offering and selling to the Customer a wide variety of parapharmacy products (hereinafter, the "Products"). The marketing of the Products through the Website is intended exclusively for final consumers, in accordance with the provisions of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Consumer and User Protection and other complementary laws.
In accordance with the provisions of Law 29/2006, of 26 July, on guarantees and rational use of medicines and health products, it is stated that the Pharmacy will not carry out through this Website the promotion or marketing of medicines and / or medicines. or products that require a medical prescription, these being, solely and exclusively, dispensed by the legally constituted pharmacy offices.
5. PURCHASING SYSTEM
5.1 The Products
The Pharmacy informs that the Products offered on the Website are detailed in each section within the Website. The Pharmacy tries to make the photos of the Products clearly identify them but cannot be held responsible for how the Customer may interpret them.
Once you are a Customer, if you wish to purchase a product from those we offer, you must add it to the basket, fill in the order form that will appear for this purpose and validate the order. The validation of the order on your part will mean that you know and expressly accept the general conditions of contract established and that you become a customer of the Pharmacy to which you make your purchase.
To place an order you must be a user of the Pharmacy. The condition of user is acquired by completing the electronic form or the specific brochure for this purpose that you will find in the Pharmacy.
5.2 Applicable Product Prices and Taxes.
All prices of the Products are indicated in euros (€) and correspond to the unit price of each product with Value Added Tax (VAT) included.
In accordance with the provisions of article 68 of Law 37/1992, of 28 December, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of VAT Spanish. The applicable VAT rate will be the one legally in force at each Moment Depending on the article specified that it is dealt with.
The prices and offers presented are valid exclusively for online orders placed at the Pharmacy and only for the time you consult them, as they are variable. The price that will be invoiced for your purchase will be that corresponding to the Product (s) that you purchase at the time of the formalization of the order. The prices of the Website and the Physical Pharmacy Office are the same, but Exclusive promotions may be made, of limited duration and under CERTAIN conditions under the Website applied only to the Products offered through the Website.
5.3 Confirmation of Purchase
It will be considered that the purchase is completed as soon as the Customer presses the "Confirm / pay / Ok" button on the corresponding Payment Gateway, it being understood that the Monitoring of All phases of the Electronic Procurement Procedure and the inclusion of All the requested tats suppose, together with the final Express Acceptance of the present, a clear and direct manifestation of the will of the final Customer to accept the present General Conditions of Contract.
Within twenty-four hours following the purchase of the Pharmacy, the Pharmacy will send you the receipt by e-mail; if you do not agree with the terms set out in THIS check, you can request its modification.
Unless otherwise demonstrated, the registered tats constitute proof of the transactions made between you and our Pharmacy, by adding your tats to our customer file and archiving the electronic document in which the contract is formalized, which will be accessible by you.
5.4 Terms of payment
Payment can be made by bank card. To make the payment using a bank card, you will be redirected to the corresponding website where, once you have logged in, you will be able to make the payment.
The Pharmacy will have the purchase in cash once it has received the corresponding confirmation from the aforementioned bank and it is from that moment that the legal deadlines will begin to run. If the process of purchasing Products is interrupted for any reason or if the amount paid does not reach the corresponding amount (including management fees and bank charges), the Pharmacy will suspend the process of purchasing the Products informing the Customer.
5.5 Delivery of Products
All Product orders are subject to availability. In this sense, if there are difficulties in relation to the supply of products or if there are no items in stock, the Pharmacy Office will contact the customer to inform him of the new delivery time, and the latter may choose to keep the order or refund of the total amount paid.
In the event that an order includes several Products and one of them is not in stock, the Pharmacy will contact the Customer to agree on the shipment of the order in a single shipment or separate shipment.
Without prejudice to the provisions of the previous clause regarding the availability of the Products and unless extraordinary circumstances of deprivation and / or force majeure occur (as described below) that cannot be foreseen, the Pharmacy undertakes to make available of the Customer the order in his domicile in a maximum term of 2-3 working days. At the time of delivery, the Customer must sign the delivery note of delivery of the order as it has been received and accepted.
The deadline for delivery will begin to run from the time the payment has been received by the Customer and, in any case, the delivery of the Products will take place before thirty (30) calendar days from the date of formulation. of the order.
Shipping and / or handling costs, which are not included in the price, will be shown to you before your purchase is completed, as they vary depending on the shipping address. If the order weighs more than 2 kg, the Pharmacy will contact the buyer in the email you provided during the purchase to inform you of the costs, and may, in case of disagreement, cancel the order. at no cost to him. Shipments are made to the peninsula.
If an order is returned by the courier company to the Pharmacy for reasons that may be attributable to you (such as negligence on receipt or an incorrect address), it will not be sent back to you until you pay for a new delivery, the procedures for which you must contact the Pharmacy.
5.6 Cancellation of purchase of Products
The Pharmacy reserves the right to remove any Product from the Website at any time and to remove or modify any material or content thereof.
The Pharmacy also undertakes to carry out all that is necessary for the processing of orders without, due to exceptional circumstances, having to refuse to send the order even after sending the confirmation.
In any case, the Pharmacy will not be liable to you or any third party for removing any Product from the Website, removing or modifying any material or content from the Website or for the cancellation of orders, even if -the purchase confirmation has been sent, always having to inform the Customer properly.
5.7 Shipping and delivery times
Orders placed at the Pharmacy can be sent to any point on the peninsula, in any case to post offices.
Your purchase must be delivered within the deadline of which you will be informed at the time of placing your order.
6.- RIGHT OF WITHDRAWAL
In any case, in order to exercise the right of withdrawal, it is essential to do so by sending an e-mail to the following address of the Pharmacy: firstname.lastname@example.org.
On the merits of the provisions of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, the Pharmacy informs the Customer who may exercise their right of withdrawal within a maximum period of 14 calendar days from the time of receipt of the Product.
Regarding the withdrawal process, the Customer must meet the following additional conditions:
En cas de que la Farmàcia detectés qualsevol classe de manipulació o desperfecte en el producte retornat, aquesta es reserva la possibilitat de remetre de nou el producte en qüestió al Client mitjançant enviament postal contra reemborsament, assumint aquest últim les corresponents despeses d’enviament.
En relació als Productes que requereixen de la seva apertura per poder conèixer el seu correcte funcionament, la Farmàcia requerirà que el Producte concret es trobi en perfecte estat contant amb tots els seus elements, accessoris i embalatges, sense que es pugui cursar cap devolució que incompleixi aquests requisits.
D’acord amb allò establer en l’article 103. c) del Reial Decret Legislatiu 1/2007, de 16 de novembre, pel qual s’aprova el text refós de la Llei General per a la Defensa dels Consumidors i Usuaris i altres lleis complementàries, no serà possible exercir el dret de desistiment en aquells casos que siguin adquirits Productes confeccionats conforme a les especificacions del consumidor o clarament personalitzats, o que, per la seva naturalesa, no puguin ser retornats o puguin deteriorar-se o caducar amb rapidesa.
The Products offered from the Pharmacy are original of the brand, with guarantee of the manufacturer and without any defect; counting all of them with the terms of guarantees legally established. Given that virtually most of the Products marketed are perishable and consumable, the legally established minimum warranty period will be that of the very nature of the Product marketed. In any case, the customer must inform the Pharmacy of the lack of conformity within two months of becoming aware of this situation.
However, and given the characteristics of the commercial products, the customer must keep in mind that they have their respective expiration dates and preferred consumption, ensuring in any case that, at the time of marketing, the products have a sufficient and reasonable time for its consumption.
In the event that the specific Product purchased has any kind of damage, the Customer may contact the Pharmacy immediately, to indicate the procedure for returning the Product. Upon receipt of this Product by the Pharmacy Office, after verification of possible defects, it will return all the financial amounts paid.
The return of the Products in case of damage, in no case will be a direct cost to the customer.
In the event that the Customer receives a defective product or has not received any of the Products requested, the Customer must notify the Pharmacy immediately through the means indicated in section ten.
The Pharmacy will proceed to resolve the incident as soon as possible and, in its charge, provided that the incident was attributable to the Pharmacy.
9.- FORCE MAJEURE
For the purposes of these General Conditions of Contract, force majeure will be understood, by way of example, (i) events that are impossible to foresee or that, if anticipated, were unavoidable, (ii) damages caused by third parties outside the Pharmacy. that they affect the quality of the services provided by the latter and that they are not attributable to it; (iii) strikes and labor disputes; (iv) epidemics or pandemics; among others.
10.- CUSTOMER SERVICE
The Pharmacy provides a Customer Service, with the aim of responding to complaints and questions raised in relation to the purchase of the Products. The contact routes are as follows:
By phone: 93 640 13 45
Via email: email@example.com
11.- PARTIAL NULLITY
If any of these General Conditions of Contract are declared null and void by a final decision of the judicial authority or any other competent authority, the other terms and conditions will remain in force, without being affected by this declaration of nullity. Quality.
12. APPLICABLE LEGISLATION AND JURISDICTION
These General Contract Conditions are subject to Spanish legislation and to the Courts and Tribunals of the Pharmacy's domicile or the Customer's domicile, at the latter's choice in accordance with article 52 of Law 1/2000, of January 7, Civil Procedure.
This merchant agrees not to allow any transaction that is illegal, or is considered by credit card brands or the acquiring bank, that may or may not have the potential to harm or adversely affect their goodwill. . The following activities are prohibited under card branding programs: the sale or offer of a product or service that is not in full compliance with all applicable laws to the Buyer, Issuing Bank, Merchant, Cardholder, or cards.
In addition, the following activities are also explicitly prohibited:
CARDS ACCEPTED ON THE WEBSITE